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Returns & Refunds

Returns & Refunds Policy | Arehmanstore

At Arehmanstore, customer satisfaction is our top priority. We make every effort to ensure that you receive your products in perfect condition. However, if something goes wrong, we are here to help.

1. Return Eligibility

We accept returns under the following conditions:

You received the wrong product.
The item was damaged during delivery.
The product is expired or defective at the time of delivery.

Note: Products must be unused, in their original packaging, and reported within 48 hours of receiving the order.

2. Items Not Eligible for Return

Due to hygiene and safety reasons, the following items cannot be returned:

Opened or used cosmetic products
Skincare items with broken seals
Items purchased on sale or during promotional campaigns
Products returned after 48 hours of delivery

3. How to Request a Return

To initiate a return, contact us via:

Email: arehmanstoreofficial.pk@gmail.com

Phone/WhatsApp: 0309-4930952

Please include your order number, reason for return, and photos (if applicable). Our support team will guide you through the following steps.

4. Refund Policy

We currently offer Cash on Delivery (COD), so refunds are handled case-by-case as follows:

If the return is approved, you may be eligible for a replacement or store credit.
Cash refunds are not available due to the nature of COD payments.
Store credit can be used on your next purchase and does not expire.

5. Return Shipping

In most valid cases, return shipping will be covered by Arehmanstore. Our team will coordinate with you regarding pickup or drop-off options, if applicable.

6. Contact & Support

We are always available to assist you with any concerns regarding your order or return request.

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM